Coordinate and facilitate the provision of user system and desk-top support in liaison with CeI and other service providers. (-)
Ensure that the ICT budget is spent as per the planned projects, without exceeding the budget. (-)
Ensure the management and administration of the ICT (GMT) projects. (-)
Facilitate training regarding ICT systems at GMT. (-)
Identify, implement, optimise, maintain and administer ICT application systems. (-)
Identify, optimise and implement improved processes. (-)
Manage the GMT ICT SLA and contracts with external service providers (e.g. CeI, Datacentrix, PWC, Dimension Data, SITA, etc.). (-)
Provide ICT Infrastructure Management Support. (-)
Availability of resources (-)
Business availability (-)
Not defined (-)
Output OCD (-)
To provide management support services (-)
Number of contracts concluded (-)
Number of ICT projects running (internet of things and prototypes) as per the ICT Operational Plan (-)
Number of management support supplied (-)
Number of process improvements to enable improved service delivery (-)
Number of system enhancements made (-)
Number of training interventions conducted (-)
Number of users supported (-)
Percentage of actual budget spent against the planned and approved budget (-)
AOP-Office of Chief Director (-)
System Support Coordinator: ICT management services (-)
Management Support Services (-)